Kiotel names Gurjeet Nijjar president and COO

Kiotel said on Sept. 28, 2026, that Gurjeet Nijjar will join the hospitality technology company as president and chief operating officer as it expands beyond front-desk tools into broader hotel operations. The move is meant to help Kiotel scale technology, services and partnerships across more than 100 hotel properties.

Why it matters: - Kiotel is trying to move from a point solution to a broader operating partner for hotels. - The appointment gives the company a dedicated executive to push expansion across technology, operations and commercial development. - Hotels using Kiotel’s tools could see more integrated workflows, less manual coordination and stronger service coverage.

What happened: - Kiotel appointed Gurjeet Nijjar as president and chief operating officer. - The company announced the move on Sept. 28, 2026. - Nijjar will work with Founder and CEO Raj Patel on Kiotel’s next phase of growth. - Patel will keep leading Kiotel’s overall vision and hospitality strategy. - Nijjar will focus on execution across technology, operations and commercial development.

The details: - Kiotel serves more than 100 hotel properties. - The company was built by hotel operators. - Kiotel’s platform combines self-service check-in technology, live virtual front desk support and operational services. - The product is designed to help hotels manage guest arrivals and daily workflows. - Kiotel says the model helps operators maintain service coverage and reduce the workload on on-site teams. - Nijjar has led teams and business functions across technology, operations and growth. - He also built a software and AI development, advisory and services firm that worked across multiple industries. - Kiotel plans to use Nijjar’s background to expand capabilities and build the operations and partner relationships needed for growth. - Expansion priorities include deeper integrations with property management systems and other hospitality technologies. - Kiotel also plans broader operational services and more use of AI and automation for routine hotel workflows. - Those efforts will build on the company’s existing front-desk and guest-services capabilities.

Between the lines: - The hire signals that Kiotel wants to be more than a guest-facing check-in vendor. - The company is betting that hotels want bundled software, automation and hands-on support from one provider. - Nijjar’s mix of technology and operating experience suggests Kiotel is prioritizing scale and partnerships, not just product development.

What's next: - Kiotel will push further platform expansion and new integrations. - The company will add more operational services as it grows. - Kiotel will also continue applying AI and automation to hotel workflows. - Nijjar will help drive the commercial and partnership work needed to support that expansion.

The bottom line: - Kiotel is adding an operating executive as it tries to deepen its role in hotel operations and grow beyond its current front-desk offering. - The company shared its LinkedIn page.